Thank you for taking the time to share your feedback. We're sorry that the overall experience did not meet your expectations. Because our tours depart every 30 minutes, we do follow a carefully coordinated schedule to ensure all guests are able to fly at their reserved time. While this means our pre-flight process is efficient, our goal is never to make our guests feel rushed. We do take a complimentary pre-flight photo of every group with our camera, which is available for purchase after the tour, and our staff is always happy to help take additional photos with guests' personal phones whenever time and operations allow. We understand that capturing memories is an important part of the experience. We do offer private and custom charters where we can create a flight and experience with more time. Feel free to contact our charter department for more details. We appreciate your comments and will share them with our team as we continually look for ways to improve the guest experience while maintaining safe and timely operations. Thank you for choosing to fly with us, and we hope you'll consider visiting us again in the future.

Thank you.

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Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations. Our goal is for every guest to feel welcomed, unrushed, and able to fully enjoy their flight. We apologize that you felt the flight was rushed, that the tour audio was not completed as expected, and that you didn't have the opportunity to take photos afterward as you were told you would. We understand how disappointing that must have been. We take feedback like yours seriously and will address your comments with our team to ensure we provide the attentive, enjoyable experience our guests expect. We appreciate you bringing this to our attention and hope you'll consider giving us another opportunity to provide the experience you were looking forward to.